Action Needed For Vonage Customers Using US Shared Short Codes
Effective immediately, Vonage will no longer accept new programs for Shared Short Codes for A2P messaging. T-Mobile and AT&T’s new code of conduct prohibits the use of shared originators, therefore, existing Shared Short Code traffic must be migrated by March 1, 2021. To help you with this transition, please use the Vonage guide to alternatives. Please contact us to migrate to a new solution.
Two-factor authentication (2FA) gives you confidence that the number your customer provides you with belongs to them. If you are sending SMS to customers in the US, you can use a short code for this. A customer verifies their number by responding directly to the short code or via your web application. Vonage's Two-Factor Authentication API provides this capability.
These instructions assume that you are using a shared short code. Vonage also offers dedicated short codes specific to your organization. Find out more about short codes here.
To configure a shared US short code for 2FA:
- Sign in to the developer dashboard.
- In the left-hand navigation menu, click Numbers then Buy numbers.
- Click the add a shared short code link.
- Click the Add a short code for two factor authentication button.
- Configure your message and company name.
- Click Update. Vonage will process your application. Approval can take up to five business days.
When you use a preapproved US short code from Vonage, you MUST display the following information on your site's opt-in page:
- Frequency: How often users of your service can expect to receive messages from you
- How to opt out: Send a
STOPSMS to your short code.
- How to get help: Send a
HELPSMS to your short code.
- The cost to your users to receive your messages (message and data rate)
- The terms and conditions for your service