Send a WhatsApp message with failover

In this example you will send a WhatsApp message that fails over to sending an SMS.

In the Workflow object, message objects can be placed in any order to suit your use case. Each message object must contain a failover object, except for the last message, as there are no more message objects to failover to.

NOTE: The first time you send a message to a user, WhatsApp requires that the message contains a template. This is explained in more detail in the Understanding WhatsApp topic.

Example

Ensure the following variables are set to your required values using any convenient method:

Key	Description
`NEXMO_APPLICATION_ID`	The ID of the application that you created.
`FROM_NUMBER`	The phone number you are sending the message from.
`TO_NUMBER`	The phone number you are sending the message to.
`WHATSAPP_NUMBER`	Your WhatsApp Number.

NOTE: Don't use a leading + or 00 when entering a phone number, start with the country code, for example 447700900000.

Prerequisites

Create an application

If you do not have an application you can create one. Make sure you also configure your webhooks.

Write the code

Add the following to send-whatsapp-message-with-failover.sh:

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curl -X POST https://api.nexmo.com/v0.1/dispatch \
  -H 'Authorization: Bearer '$JWT\
  -H 'Content-Type: application/json' \
  -H 'Accept: application/json' \
  -d $'{
    "template":"failover",
    "workflow": [
      {
        "from": { "type": "whatsapp", "number": '$WHATSAPP_NUMBER' },
        "to": { "type": "whatsapp", "number": '$TO_NUMBER' },
        "message": {
          "content": {
            "type": "text",
            "text": "This is a WhatsApp Message sent via the Dispatch API"
          }
        },
        "failover":{
          "expiry_time": 600,
          "condition_status": "read"
        }
      },
      {
        "from": {"type": "sms", "number": '$FROM_NUMBER'},
        "to": { "type": "sms", "number": '$TO_NUMBER'},
        "message": {
          "content": {
            "type": "text",
            "text": "This is an SMS sent via the Dispatch API"
          }
        }
      }
    ]
  }'

View full source

Run your code

Save this file to your machine and run it:

bash send-whatsapp-message-with-failover.sh

Prerequisites

Create an application

If you do not have an application you can create one. Make sure you also configure your webhooks.

Install dependencies

npm install nexmo@beta

Write the code

Add the following to send-failover-sms-whatsapp.js:

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const Nexmo = require('nexmo')

const nexmo = new Nexmo({
  apiKey: NEXMO_API_KEY,
  apiSecret: NEXMO_API_SECRET,
  applicationId: NEXMO_APPLICATION_ID,
  privateKey: NEXMO_APPLICATION_PRIVATE_KEY_PATH
})

nexmo.dispatch.create("failover", [
  {
    "from": { "type": "whatsapp", "number": "WHATSAPP_NUMBER"},
    "to": { "type": "whatsapp", "number": "TO_NUMBER"},
    "message": {
      "content": {
        "type": "text",
        "text": "This is a WhatsApp Message sent from the Dispatch API"
      }
    },
    "failover":{
      "expiry_time": 600,
      "condition_status": "delivered"
    }
  },
  {
    "from": {"type": "sms", "number": "FROM_NUMBER"},
    "to": { "type": "sms", "number": "TO_NUMBER"},
    "message": {
      "content": {
        "type": "text",
        "text": "This is an SMS sent from the Dispatch API"
      }
    }
  },
  (err, data) => { console.log(data.dispatch_uuid); }
])

View full source

Run your code

Save this file to your machine and run it:

node send-failover-sms-whatsapp.js

Try it out

When you run the code it will attempt to send a message via WhatsApp. If this fails then a message will be sent via SMS to the destination number.