Call Statuses

This topic describes call statuses such as started, ringing, answered, and failed.


Each call goes through a sequence of statuses in its lifecycle. A call may pass from started to ringing to answered to complete but there are many different sequences for statuses in a call's lifecycle. Below is a diagram outlining all possible paths:

Visual diagram of Call statuses. A description of the text is given in the next section.


The following table lists call statuses:

Status Description
started The call is created on the Vonage platform
cancelled The call was cancelled by the originator before it was answered
ringing The destination has confirmed that the call is ringing
answered The destination has answered the call
rejected The call attempt was rejected by the destination
busy The destination is on the line with another caller
timeout The call timed out before it was answered
failed The call failed before reaching the destination
completed The call is completed successfully

These statuses are valid for all one-to-one call combinations such as IP to IP, IP to PSTN, PSTN to IP.


While Vonage strives to provide the most accurate call status, we have little to no control over statuses like busy, rejected, and failed, most of which depend on status provided by the carriers. More specifically, a call might not be completed because the callee was on another line (busy) but it is relayed as rejected by the carrier.