View all errors


API Errors


When a Nexmo API returns an error, for instance, if your account has no credit, the API will return an error in RFC 7807 format.

This provides a basic explanation of what the issue is, why it occurred and steps to resolve it. Check out the example to see how an out-of-credit is formatted.

You'll likely want to consider up-front what errors your application will need to handle, this page provides a list of all the possible errors that could occur with a more detailed explanation of how they can be addressed.

HTTP/1.1 403 Forbidden
Content-Type: application/problem+json
Content-Language: en
{
"type": "https://example.com/Error#out-of-credit",
"title": "You do not have enough credit",
"detail": "Your current balance is 30, but that costs 50.",
"instance": "<trace_id>"
}

Redact API


Error ID Information Actions
invalid-product Details:

The provided product is invalid

Resolution:

Modify your request to provide a valid product

View API reference
premature-redaction Details:

There is a 1 hour time period before data can be redacted to allow for all data to propagate through the Nexmo system

Resolution:

Wait until the data becomes valid for redaction

rate-limit Details:

The request was rate limited

Resolution:

The Redact API supports 170 requests per second. Slow down your request rate